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Terms & Conditions

We accept all approved credit cards, now including Electron, Cheque or Postal Order. All payments must be in sterling. Cheques payable to 'Mrs S Bruce.'. For orders made from the UK or the European Union, VAT is not included.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Delivery and Postage/Packing

UK Mainland (excluding N. Scotland) 3-5 working days at £ 5.50 .

International Parcels cost £30.

Returns

If you are not satisfied with the goods you have received, you may return them to us within 7 days of receipt via Royal Mail or Parcelforce according to weight. Items must be unused and in the orignal packaging. We will inspect the goods and if satisfied, we will offer an alternative or a full refund. If the goods have been damaged in transit and you notify us within 3 days of receipt, we will replace on the goods being returned to us.



Osbornes Guarantee

  • If the goods you receive do not give fair and reasonable wear because of defective workmanship or faulty material, we will repair or exchange them, or offer a refund by cheque or bank transfer if we have all relevant details provided.
  • We reserve the right to make the final decision on whether to replace the goods or a refund.
  • We attempt to correctly describe our garments, however we do exclude liability for variations which are beyond our control.
  • All stocks are subject to availability. If we have an alternative, we will contact you.
  • This guarantee does not affect your statutory rights.
  • Our computer records are completely confidential and in compliance with the Data Protection Act.

Privacy Policy

Osborne's Mail Order do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

Contact Us

You can contact us : *Email : shardav5@aol.com or * Telephone 01297 625875 - If we are not in, please leave a message or * Write to : David and Sharon BRUCE - 11 Townsend Avenue, Seaton, Devon. EX12 2BE

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