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 Osbornes Big & Tall Menswear

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Your privacy is important to us. It is Osbornes' policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://osbornesbigandtall.co.uk, and other sites we own and operate.

This policy is effective as of 3 March 2022 and was last updated on 3 March 2022.

By interacting with Osbornes, accessing this website, or making contact you confirm that you have read, understood and consent to this privacy policy. If you do not agree with any part of this privacy policy, you must not use the website. 

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The law sets out a number of different reasons for which a company may collect and process your personal data. We may rely upon the following legal basis

Consent - we may ask for your consent ( via a tick box/signature ) to collect your personal data 

Contract - under certain circumstances we may process your personal data to take steps towards/complete a contract with yourselves.

Legal Compliance - if the law requires us to we may need to collect and process your data

Legitimate interests - we may process your personal data without consent if we need to do this for a legitimate reason 

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What Data do we collect?

We receive collect and store any information you enter on our website or provide us in any other way.

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We may collect personal information which may include one or more of the following:

  • Name

  • Email

  • Social media profiles

  • Date of birth

  • Phone/mobile number

  • Home/mailing address

In addition, when you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

How do we collect your data?

You directly provide our company with most of the data we collect. We may collect data and process data when you do any of the following on our website:

  • Use our website

  • Create an account with us

  • Make a purchase or service by phone, email or via our website

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email

  • Use or view our website via your browser's cookies

  • Enter any of our competitions, contests, sweepstakes, and surveys

  • Sign up to receive updates from us via email or social media channels

  • Use a mobile device or web browser to access our content

  • Contact us by any means with queries, comments, complaints etc

  • When you mention us on social media

How will we use your data?

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to process your order, manage your account

  • to enable you to customise or personalise your experience of our website

  • to contact and communicate with you

  • for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms

  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you

  • to enable you to access and use our website, associated applications, and associated social media platforms

  • for internal record keeping and administrative purposes

  • to run competitions, sweepstakes, and/or offer additional benefits to you

  • to comply with our legal obligations and resolve any disputes that we may have

  • for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

How do we store your data?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

Marketing

We would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

If you don't want us to send you marketing information anymore, please contact us at osborne.big.tall@outlook.com

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. In most cases, this will be free of charge.

The right to rectification – You have the right to request correction of any information you believe is inaccurate. You also have the right to request information you believe is incomplete, be completed.

The right to erasure – You have the right to request your personal data to be erased, under certain conditions.

The right to restrict processing – You have the right to request restrictions on the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the processing of  your personal data, under certain conditions.

The right to data portability – You have the right to request, transfer of the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: osborne.big.tall@outlook.com

Use of cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

For further information visit allaboutcookies.org.uk

What type of cookies are used?

The cookies used on our website fall into one of four categories: 

  1. Essential Cookies let you move around the website and use essential features like secure and private areas.

  2. Analytic Cookies let us understand how you use our website (e.g. which pages you visit), to provide statistics on how our website is used, improve the website by identifying any errors, and performance issues.

  3. Functional cookies are cookies used to remember choices users make to improve their experience (e.g. language).

  4. Marketing cookies are used to collect information about the impact of our marketing campaigns performed in other websites on users and non-users.

  5. Third Party Cookies are used mainly for the purposes of, to analyze your web activity. 

How to manage your cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Alternatively you can use the cookie banner on the website. 

Privacy policies of other websites

This website, contains links to other websites. Our privacy policy applies only to our website, so if click on a link to another website, you should read their privacy policy. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • a parent, subsidiary, or affiliate of our company

  • third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms

  • our employees, suppliers, and/or related entities

  • our existing or potential agents or business partners

  • sponsors or promoters of any competition, sweepstakes, or promotion we run

  • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights

  • third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information. 

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Victoria Bruce
Email: Osborne.big.tall@outlook.com

Phone Number: 07793083644

Post:  8 Kinglake Road, 

                Wallasey,

              Merseyside,

               CH44 8BS

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Privacy Policy

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